I am a designer trying to gain knowledge in User Experience and Service Design with a background in Interior and Furniture design. I aim to create intuitive, digital experiences that prioritize user comfort and bring a meaningful approach to design.
Impact is a service designed for students which will be integrated with the university’s management system to track volunteer hours and points. So, the idea of the service is to make the student engage with the sustainable activities to help the planet. But with my recent research, I found that many students don’t care about planet’s safety and rather choose comfort over it. While some students involve just for the benefits, they get out volunteering, which is causing distraction among the students who want to participate.
The students will receive the “Impact Card” with their student ID card, when they join the University. They must download the “Impact app” along with their university app, to keep a track of points collected, by doing sustainable actives or volunteering. To pass their educational year, they have to do mandatory activities and earn the minimum points needed and get them verified by the University or else the student will fail the year. Student can also use the card and app to book tickets to travel.
To understand how the “Impact” Service works, multiple maps were created in order understand user’s experience, identify touch points, pain points, opportunities for improve, involvement of different stakeholders. All these helped to zoom into the bigger picture and improve service experience for “Impact”.