I'm a UX and service designer with experience in content marketing. I am passionate about expanding my creativity and blending strategic thinking with a strong foundation in user-centred design with my diverse experiences from creating contents to co-founding a business.
Uni Unite is a student-centred initiative designed to enhance the overall university experience for students by providing comprehensive support and improving campus environments. The service offers a holistic approach to student support by connecting students with university services, providing student welcome pack, personalised advice, and guidance, and improving campus facilities.
University students face significant challenges in managing emotional stress and accessing mental health support, as recent research reveals. Many struggle to access services due to communication barriers and lack of information, while also feeling intense pressure from high academic expectations. This stress often starts during the preparation stages of assignments or exams and persists until results are received. Additionally, limited time and insufficient social support leave students feeling overwhelmed and frustrated, negatively impacting their daily lives and well-being.
1. Acknowledgement: Recognising Challenges and Empowering Solutions
Uni Unite offers personalised consultation options (virtual, phone, in-person, or anonymous) and urgent help chats, empowering students to seek guidance in ways that suit them, providing clear solutions to their challenges.
2. Awareness: Support Availability and Well-Being
Uni Unite increases visibility of support services and provides consulting, relaxation zones, and creative spaces to proactively manage stress and well-being.
3. Achievement: Academic Success and Future Goals
Uni Unite offers life planning consultations to help students manage academic demands and personal activities, while also providing guidance on long-term goals.
4. Acceptance: Personal Identity and Community Inclusion
Uni Unite fosters inclusion with the “My Buddy” feature and spaces for networking, helping students connect, reduce social anxiety, and feel a sense of belonging.
As a UX professional, my approach to improving Uni Unite is grounded in delivering an intuitive, user-centric experience that genuinely meets students’ needs. The focus is on improving accessibility, usability, and overall engagement by implementing key UX principles:
