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I am a dedicated UX designer and researcher with over three years of experience, specializing in creating seamless, user-centered digital experiences across platforms. I am passionate about improving usability and accessibility while balancing aesthetics and functionality.

Serenova. AI therapeutic companion

Serenova

is an AI-driven therapeutic companion for lonely young individuals, helping them interact in a secure, supportive environment and express their feelings. It offers personalized strategies, simulated characters, a diary to track emotions, and an anonymous forum to foster confidence and a sense of belonging.

Background

Youth loneliness is when young people feel lonely or disconnected, even if they’re not physically isolated. It often happens due to introversion, or social anxiety, etc.

Research shows that young people aged 18 to 24 are the loneliest age group in our society. This isn’t just about feeling isolated; loneliness can severely impact both physical and mental health.

Primary Research

At this stage, three methodologies were employed. Relevant information was gathered from social media platforms, collecting data from 15 people. An online survey was then used to find participants, followed by an interview with one person.

Three main directions for research:

Key Insights

Stakeholder map

The stakeholder map identifies several challenges faced by different groups supporting young adults. In the middle of the map is young lonely people. Youth organisations and charities may struggle with a lack of funding, limiting their ability to provide essential services and support. Parents, peers, and local citizens might lack awareness of youth loneliness, while mental health clinics and the NHS might not able to tailor their services to meet the diverse needs of individuals.

Iceberg Model

Value Flow Mapping

Value Flow Mapping

The most important aspect of the value flow mapping is the interaction between young lonely people, therapists, and psychotherapists with “My Product.” Young lonely people receive emotional support and personalized strategies, while therapists and psychotherapists gain access to their clients’ emotion reports.
The flow between the well-being center and its customers further enhances the support system by offering therapy sessions and fostering a sense of belonging.

Outcome: Serenova

AI therapeutic companion

AI therapeutic companion can offers personalized activities and interactions based on user preferences and schedules. It can enhance the user experience by providing tailored communication strategies and simulated characters for interaction, making the interaction both engaging and supportive.

Customisation

Serenova allows users to personalize their AI companion by selecting the character’s appearance, personality traits, and the virtual environment, aligning with the user’s mood and comfort preferences. This provides a sense of control and expression, helping users create a relaxed atmosphere tailored to their emotional needs.

Highlight & Diary

It provides data-driven insights, allowing users to track and better understand their emotional journeys, leading to more informed mental health practices.

Novaspace

This feature includes a safe, anonymous online environment where users can connect and share experiences. Plus, it provides a curated list of both physical and online events, allowing users to engage in activities that align with their interests and needs.

Work Experience