kham-lahari-basu profile photo

I am a designer trying to gain knowledge in User Experience and Service Design with a background in Interior and Furniture design. I aim to create intuitive, digital experiences that prioritize user comfort and bring a meaningful approach to design.

Final Project

How it works?

Impact is a service designed for students which will be integrated with the university’s management system to track volunteer hours and points. So, the idea of the service is to make the student engage with the sustainable activities to help the planet. But with my recent research, I found that many students don’t care about planet’s safety and rather choose comfort over it. While some students involve just for the benefits, they get out volunteering, which is causing distraction among the students who want to participate.

The students will receive the “Impact Card” with their student ID card, when they join the University. They must download the “Impact app” along with their university app, to keep a track of points collected, by doing sustainable actives or volunteering. To pass their educational year, they have to do mandatory activities and earn the minimum points needed and get them verified by the University or else the student will fail the year. Student can also use the card and app to book tickets to travel.

Understanding the service

To understand how the “Impact” Service works, multiple maps were created in order understand user’s experience, identify touch points, pain points, opportunities for improve, involvement of different stakeholders. All these helped to zoom into the bigger picture and improve service experience for “Impact”.

Key features

  • The QR code on the card and in app feature let you scan and collect the points. In this way user and volunteer host/leader have to make contact, which will give a chance for host to look at user’s work before they give out reward points through scanner.
  • The app has a feature to check the radius of the nearby volunteer events and also will allow the user to add photos of their volunteer experience.
  • The app doesn’t let anyone comment on post in respect to privacy and this will also make the user to talk with each other instead of commenting on socials, which will also give them the possibility to become friends and volunteer together.
  • User can book tickets for bus, metro, tram and trains using the app and collect the points, or even buy ticket at the station using the impact card and points will be added to the app. This will help to reduce the carbon footprint and travel cheaper.

Awards